From time to time we add new members to our staff. Though our employees usually remain with us for many years, sometimes someone moves from the area, or needs to be home with young children, etc. Sometimes, we just need to increase the size of our staff. If you are interested in joining our team, click on the link below to see what positions are currently available.
We are not currently hiring for the receptionist position, but do have openings from time to time. You may use the link to store an application in our files.
Receptionist Level 1
High school graduate. The length of time in level one depends on previous training, and the aptitude for the job.
The receptionist’s main responsibility is assuring clients and patients receive the highest quality of care in the most efficient, compassionate, and friendly manner.
- Answering the phones in a friendly and professional manner.
- Making appointments for routine exams, vaccines, re-checks, and surgeries.
- Managing multiple phone lines efficiently.
- Taking accurate messages and delivering or recording them into the computer log in a timely fashion.
- Routing Assistant calls efficiently and appropriately.
- Taking and delivering requests for refills on prescriptions
Face to Face
- Greeting clients when they come in, and processing their appointment efficiently and in a friendly manner.
- Check on vaccine status, recommend needed vaccines, and ask if they need any products while here.
- Taking clients into the exam room and notifying assistants/doctors of the appointment (not just an announcement, but a confirmation that they heard).
- Making the client’s stay in the exam room comfortable— magazines—temperature—door open or closed
- Assure rooms are ready for clients—clean, odor free.
- Assuring the doctor/assistant enters the exam room within several minutes after the clients were escorted in.
- Referring angry clients to proper person if they are unable to handle them successfully themselves.
- Write in the record why clients are here, patient’s body weight and attach a travel sheet
- Assure proper doctor is noted on the travel sheet, and is notified the appointment has arrived.
- Assure client’s name and pet’s name are on the travel sheet.
- Assure all records are filed properly
- Understand and properly use the “to be checked/posted” files and the “to be filed” files.
- Understand and properly use doctor files/pharmacy files/ laboratory files/ call-back files
- For admitted patients, assure the records are given to the appropriate staff member for processing.
- Understand where in-hospital records are located
- Process new clients efficiently and accurately
- Understand all the hospital admittance and consent forms. Assure every proper one is filled out completely, and that the client knows what they mean.
- Process neuter certificates and give to the clients
- Process vaccine certificates and give tags appropriately
- Know how to make new client files
- Know how to add new patient files to an existing client file
- Understand and be able to explain vaccination protocols for cats and dogs
- Understand how to process vaccination appointments
- Understand the vaccinate certificates, what needs to be there, when to give them, and actually process them.
- Be able to quote for basic procedures in the hospital including exams, vaccines, neuters and other routine surgeries.
- Understand when and if intestinal parasite checks or heartworm checks are warranted.
- Be able to schedule, process, and explain health certificates to clients
- Understand and be able to explain all flea, tick, and heartworm preventions
- Understand and explain microchip identification systems for pets
- Understand and be able to charge clients from the travel sheets
- Assure all charges on the travel sheets are correct and attributed to the correct doctor or assistant
- At least be familiar with the full range of services in this veterinary hospital.
- Be familiar with the full range of retail items and their proper usage this hospital offers for sale and what is available from our online store.
- Understand and be able to explain pre-anesthetic testing for dogs and cats
- Understand and be able to explain the proper use of IV therapy on routine and non-routine surgeries and dentistries and well as other procedures
- Properly and compassionately schedule euthanasia appointments.
- Properly process euthanasia appointments when they come in.
- Properly notify the assistant and doctor how the remains will be handled.
- Process the form on remains that is necessary and record the body weight on the form
- Send flowers or cards as appropriate (the decision on what to do is Level 2)
- Call to remind clients of scheduled appointments
- Call no-shows to reschedule
- Assuring the front area and exam rooms are clean and free of odor.
- Assure outside walks free of dirt/debris/odor
- Advise management of malfunctioning equipment
- Care for house plants
- Manage retail stocking and neatness
- Manage bulletin board Clutter control
- Understand patient IDs while in the hospital
- Understand Pet Insurance and offering it to clients
- Visually confirm pet is the correct one
- Describe pets in detail on records and cage cards
- Confirm pet information on record
- Confirm client information on record (name changes, phone #, cell phone #, e-mail, and address)
- Taking payments from clients either after being seen or ones mailed in.
- Recording the payments on clients’ accounts
- If client didn’t pay, note why and describe financial arrangements in the record and computer
- Be able to explain charges to the client unless the client is angry or the explanation is complex. Then refer to proper person.
- Give a printed computer receipt to each and every transaction.
- Properly counting out change
- Helping to assure the money drawer balances twice daily
- Running end of day reports
- Knowing and properly following the receptionist dress code
- Knowing the hospital policies of Cedar Lane Animal Clinic
- Attend and participate in all staff meetings
- Know your fellow employees’ names and their positions
- Understand the workings of Impromed (the computerized medical record system)
- Understanding Microsoft Word A
- Understand full use of phones including intercoms and their proper use
- Never speak negatively about clients while on CLAC premises
- Treat fellow employees with the utmost respect
- Communicate with fellow staff members about quotes given.